This Privacy Policy explains how Al-Thiabi Glass ("Al-Thiabi Glass", "we", "us" or "our"), a company based in Jeddah, Kingdom of Saudi Arabia, collects, uses, shares and protects your personal data when you visit our website, contact us, or request a quotation or service. It is intended to be read in line with Saudi Arabia's Personal Data Protection Law (PDPL) and its implementing regulations.
1. Who we are
Al-Thiabi Glass provides customized glass solutions — including securit glass, building facades, shop fronts, shower cubicles, office partitions, mirrors and related installation services — to customers in Jeddah, Makkah and across the Kingdom of Saudi Arabia.
For the personal data described in this policy, Al-Thiabi Glass acts as the data controller: we decide why and how your personal data is processed.
2. Information we collect
We collect personal data in the following ways:
- Information you give us — When you complete a contact or quotation form, subscribe to our newsletter, or message us by phone, email or WhatsApp, we collect your name, contact number, email address, the subject or service you are interested in, and the details of your message or project.
- Information we collect automatically — When you browse our website, our servers keep limited technical logs such as your IP address, browser and device type, and the pages you view. This helps us keep the site secure and working correctly.
- Cookies and similar technologies — We use a small number of cookies to operate the site and, where enabled, to understand how it is used. See our Cookie Policy for details.
3. How we use your information
We use your personal data to:
- respond to your enquiries and prepare and follow up on quotations and site measurements;
- provide, schedule and deliver our glass products and installation services;
- send you our newsletter where you have asked to receive it;
- operate, secure, maintain and improve our website;
- keep proper business records and comply with our legal and regulatory obligations in the Kingdom of Saudi Arabia.
4. Our legal basis for processing
We process your personal data where this is necessary to respond to your request and to provide the products and services you ask for, where you have given your consent (for example to receive our newsletter), where we have a legitimate interest in running and improving our business, and where we are required to do so by law.
Where we rely on your consent, you may withdraw it at any time by contacting us, without affecting processing carried out before you withdrew it.
5. Cookies and analytics
Our website uses cookies that are necessary for it to function, and may use analytics tools to help us understand how visitors use the site so we can improve it. You can control cookies through your browser and, where applicable, through the choices offered on the site. Full details are set out in our Cookie Policy.
6. Sharing your information
We do not sell your personal data. We share it only where necessary with:
- Service providers — trusted third parties who help us operate our business, such as website hosting, email delivery and analytics providers, who process data on our behalf under appropriate confidentiality obligations.
- Authorities and advisers — government authorities, regulators or professional advisers where we are required to share information by law, or to establish, exercise or defend legal claims.
- Successors — a buyer or successor in the event of a reorganisation, merger or sale of our business, subject to this policy.
7. Transfers outside the Kingdom
Some of our service providers may process data on servers located outside the Kingdom of Saudi Arabia. Where personal data is transferred outside the Kingdom, we take steps to ensure it continues to be protected to a standard consistent with the PDPL and its implementing regulations.
8. How long we keep your data
We keep personal data only for as long as necessary for the purposes described in this policy — for example, to respond to and follow up on your enquiry, to deliver and support our services, and to meet our record-keeping, tax and legal obligations — after which we delete it or render it anonymous.
9. How we protect your data
We apply appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or misuse, and we work only with reputable providers. No method of transmission or storage is completely secure, but we work to protect your data and to respond appropriately to any incident.
10. Your rights
Subject to the PDPL and its implementing regulations, you may have the right to be informed about how your personal data is processed, to access it, to request its correction, and to request its deletion in certain circumstances. You may also withdraw any consent you have given.
To exercise any of these rights, please contact us using the details below. You may also have the right to raise a concern with the competent supervisory authority in the Kingdom of Saudi Arabia.
11. Children
Our website and services are intended for adults and for businesses. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
12. Other websites
Our website may contain links to third-party websites and platforms that we do not control, such as social media and mapping services. This policy does not apply to them, and we encourage you to review their own privacy notices.
13. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version here and revise the "Last updated" date shown above.
Contact us
If you have any questions about this Privacy Policy, or would like to exercise any of your rights over your personal data, please contact us using the details below.
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Legal entity Al-Thiabi Glass — Jeddah, Kingdom of Saudi Arabia Al-Mumaria Dist, Behind Mazda Co, Jeddah, Saudi Arabia